Rental / payment policies
Changes and cancellation.
Contact us as soon as your plans change. These are the current standard terms. Your completed, signed agreement records the price, dates and arrangements; later website changes do not rewrite an existing rental.
Before payment
You can withdraw an unpaid request without a rental cancellation charge. A request does not reserve a bike. We confirm availability, handover and return arrangements, the final price and security requirement before sending the agreement and secure payment instructions.
Before handover
Rental charges and any security deposit already collected are refundable if you cancel before handover. We may retain only a separately disclosed delivery or collection service already performed and accepted by you, where permitted by law. No separate cancellation, no-show or administrative penalty applies under agreement version 2026-09-21.1.
If we cannot provide the agreed rental and you decline a suitable alternative, we refund payments for services not provided. We initiate cancellation refunds within seven business days, subject to any shorter mandatory legal deadline. Your bank may take additional time.
Card-on-file authorization
New rentals use separate card-on-file authorization through Square without a security deposit. Contact us to withdraw that permission. We remove the stored card on cancellation or closeout as described in the authorization; removing a card does not cancel an amount already properly owed. No automatic cancellation charge is made through this website.
After handover
Voluntary early return does not automatically create a refund for unused rental time. For a defect or ordinary maintenance issue not caused by you, we offer a suitable replacement if available or credit/refund for unusable rental time from your prompt report until safe service is restored or the rental ends, as described in the Rental Agreement.
Non-waivable cancellation and refund rights take priority. If a transaction requires a separate statutory cancellation notice, we provide it; these website terms do not replace that notice.
Renewals and nonpayment
Renewals require approval and payment. A renewal request does not extend your paid rental period. If payment is not completed, contact us before your current period ends to arrange return. We do not automatically bill renewals or damages through this website.
How to contact us
Include your request ID when you text (404) 663-9600 or email [email protected]. We confirm any agreed change in writing.